Web · 2025
Field Service Management (FSM) System
HVAC maintenance, technician dispatch & work order lifecycle API
- Role
- Backend Engineer
- Duration
- 3 months
- Year
- 2025
- Status
- Completed
01Overview
RESTful API and backend system for field service management, AC technician assignment flows, unit inventory and job stage tracking (Start, Finish, Validated).
02Tech stack
- Laravel
- PHP
- MySQL
- Sanctum
- RESTful API
03Key features
- Normalized RESTful API endpoints for customers, AC units, and service types
- Technician assignment and field team dispatch workflows
- Work order status lifecycle tracking (Start, Finish, Validated)
- Token-based authentication with Sanctum and structured API responses
04Challenges & solutions
Challenge
Validating complex relations between customers, unit types and several technicians on a single job.
Solution
Used database transactions and custom Form Request validation to guarantee data integrity.
Next projectSIAKAD & Tahfidz Cahaya Ilmu